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Business Process Analyst

posted 7/15/2010

Duties & Responsibilities

To participate in the development and implementation of business processes that facilitate efficient and accurate delivery of ImOn Communications products and services. To ensure that all services provided to ImOn customers are free of any flaws, errors or service interruptions.
Essential duties and responsibilities:
• Chart existing business processes in order to define current business activities for the development of procedures and models.
• Meet with decision makers, systems owners, and end users to define business, financial, and operational requirements and systems goals.
• Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes.
• Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the organization.
• Perform cost-benefit and return on investment (ROI) analyses for proposed changes to aid management in making implementation decisions.
• Identify and establish scope and parameters of process analysis in order to define impact, outcome criteria, and measure-taking actions.
• Assist in conducting research on software and hardware products to justify recommendations and to support purchasing efforts.
• Develop, standardize, and maintain new or improved processes based on findings and analysis.
• Create process models, specifications, diagrams, and charts to provide direction to system programmers.
• Develop budgets and timeframes for process changes in order to support company objectives.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes, and other post-implementation support.








Qualifications

Minimum qualifications (Skills required):
• Able to exercise independent judgment and take action on it.
• Excellent comprehension, analytical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Highly self motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Able to work independently with users and under direction of project managers to define concepts.
• Excellent time management and organizational skills with the ability to handle multiple projects, meet established deadlines and change as business needs require.
• Good negotiation skills with customer-oriented attitude.
• Able to display enthusiasm, promote a friendly group working environment and share due credit with coworker.
• Proven experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling.
• Demonstrated project management skills and project management software skills, including MS Project.
• Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and mainframe applications.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flowcharts.
• Ability to create systematic and manual operations procedures in both technical and user-friendly language.
• Working technical knowledge of SQL and VISIO.
• Working knowledge of network and PC operating systems, including Windows.
• Working knowledge of network hardware, protocols, and standards.
• Extensive knowledge of MS Office suite including MS Sharepoint.

Education and/or experience required:
4 year college degree in the field of business administration, computer science, finance, or management information systems and 4+ years related work experience.


Status

Full-Time

How To Apply
1. Download Application and send to ImOn Communications, 625 First Street SE, Cedar Rapids, IA 52401
OR
2. Contact an ImOn HR Representative

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