Tips to help locate your address
All street types (Street, Drive, Road, etc) have been abbreviated (St, Dr, Rd, etc) and will not be found if you spell out the street type.
Use a
partial
address
1022 36th Street SE, Cedar Rapids 52403, though it may be a valid address, it may not be found. By reducing the information as the following example shows, it will be located:
House Number: 1022
Street: 36
Notice the street only shows the street number, not the entire name
If your address does not show up as "serviceable" in our database and you believe this is an error, please feel free to call ImOn at 319-298-6484. A representative will be happy to verify the availability of service in your area.
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Careers
Customer Care Representative
posted
1/21/2010
Duties & Responsibilities
We’re looking for a highly talented Customer Service Specialist to join our call center team. Primary responsibilities include, but are not limited to, assisting customers with general service inquiries, account changes, billing information, and technical issues.
Essential duties and responsibilities:
• Assist customers with general service inquiries, account changes, billing information, and technical issues and offering our outstanding products to new and existing customers.
• Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns.
• Represent ImOn Communications in a positive, professional, and ethical manner; working to exceed customer's expectations while minimizing need for further escalation.
• Take ownership and accountability that serves to facilitate successful outcomes per customer requests.
• Promote ImOn products and services based on a logical relationship to the customer's needs and in accordance with business goals.
• Analyze and solve problems regarding billing, service, or sales issues.
• Demonstrate punctuality and consistent attendance.
• MUST be able to work a flexible schedule. Shift will fall between the hours of 8am and 8pm, Monday through Friday. Some Saturdays may be required.
Qualifications
• High School degree or equivalent plus at least 2 years customer service experience in a high-contact, service-related environment.
• Proficient PC skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.
• Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Excellent interpersonal and communication skills with the ability to work independently as well as part of a team.
• Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems.
• Proven ability to maintain composure in stressful situations.
• Flexibility to work variable schedules and overtime as required.
• Completion of Work Keys Skill Assessment through Kirkwood Community College (398-7194) is recommended.
Status
Full-Time
How To Apply
1.
Download Application
and send to ImOn Communications, 625 First Street SE, Cedar Rapids, IA 52401
OR
2.
Contact
an ImOn HR Representative
Click here to view our Equal Employment Data Sheet