ImOn - Careers

Field Installation Technician

posted 4/28/2011

Duties & Responsibilities

• Perform installations, troubleshoot and repair ImOn Residential Services including set top box return from the tap to the connection of the customer´s equipment for single and multi-family dwellings including, as appropriate, all necessary wiring (interior and exterior) and hardware; install, troubleshoot and repair drops from tap to cable modem
• Educate customer on proper use of services
• Determine acceptability of service by using diagnostic software, performance testing tools or other appropriate methods of testing service; identify and repair leakage from the tap to the customer´s equipment
• Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, and NEC, etc and following procedures as outlined in the Installation, Technical, Operations, and Safety Manuals, and Employee Handbook)
• Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates; install additional outlets, and install or remove ImOn equipment; connect various options available with customer´s equipment per Company policy(s).
• Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and materials after the installation is complete
• Monitor and record system, drop, and in house leakage; maintain records including daily logs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.
• Promote cable, Internet, and other Company services; educate the customer on channel lineups, proper equipment usage, and other services that are available; represent Company as needed to collect payments and secure appropriate customer signatures; relay customer feedback

Qualifications

• High School Diploma or equivalent. NCTI or SCTE certification preferred.
• Company physical and drug screen required.
• Ability to accurately measure distances, using tapes or other measuring devices
• Ability to adhere to Local, Federal regulations and Company policies.
• Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75+ pounds)
• Ability to climb poles using gaffs, hooks and climbing belt as needed
• Ability to differentiate between different sizes and colors of wires
• Ability to drive Company vehicle in a safe and responsible manner
• Ability to make cable connections in tight spaces by bending, reaching, twisting
• Ability to operate appropriate computer or test equipment associated with position
• Ability to perform job from high places (i.e. poles and roofs)
• Ability to prioritize and organize effectively
• Ability to use the following hand tools: electric drills, hammers, wrenches, and screwdrivers in the installation of cable to the residence and TV set top boxes
• Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
• Ability to work independently
• Ability to work while standing 50 - 70% of the time

Status

Full-Time

How To Apply

1. Download Application and send to ImOn Communications, 625 First Street SE, Cedar Rapids, IA 52401
OR
2. Contact an ImOn HR Representative

Click here to view our Equal Employment Data Sheet

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Careers

Field Installation Technician