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Customer Care

ImOn is truly local. That means that our Customer Care representatives are right here in Cedar Rapids. When you call us for support, we’re located just down the street, not in another state.

Fast, friendly service.
How many times have you found yourself listening to on hold music with your current provider for what seems like forever?

We respect your time. ImOn’s Customer Care goal is for our customers to talk to a live person within 30 seconds, 90% of the time. We know it’s a lofty goal, but we also know that’s what you, our valued customer, expect.

ImOn Customer Care

Customer Care Hours:

Monday - Thursday 8am-8pm
Friday 8am-6pm
Saturday 9am-1pm

Customer Care Front Desk Hours:
Monday - Thursday 9am-6pm
Friday 9am-5pm
Saturday 9am-1pm

24 hours / 7 days a week Internet support.

Call: 319-298-6484

After-Hours Support:
Call 319-298-6484 and you will be connected to our answering service. They will be able to assist you in case of an outage or emergency. Internet Support is offered 24 hours a day, 7 days a week for your convenience.

Want $25 off your ImOn bill?
At ImOn, we don't just say we appreciate your business - we show it! Print our referral card and get a $25 credit for you and $25 for your friend or family member when you introduce them to ImOn Communications!

Online Support Documents

Frequently Asked Questions
Cable TV FAQ
Internet FAQ
Phone FAQ
Voice Mail Setup (PDF)

ImOn Cable Support Documents:
Cable Box User's Guide - Explorer 4652 HDC
Cable Box User's Guide - Explorer 8652 (digital cable box)
Cable Box User's Guide - Explorer 8300 HD DVR
Cable Box User’s Guide – Explorer 8000
Cable Box User's Guide - Explorer 2100 (standard definition)
Cable Box User's Guide - Explorer 2000 (standard definition)
Remote Control User's Guide - AT8550 Alltouch (PDF) 
Remote Control User's Guide - Atlas Remote (PDF)
Remote Control User's Guide - ER1 (PDF) Support Documents
Outlook 2000 Configuration Guide (PDF)
Outlook Express Configuration Guide (PDF)
Outlook XP Configuration Guide (PDF)
Vista Mail Configuration Guide (PDF)
Thunderbird Configuration Guide (PDF)
Instructions for Importing Your Email Address Book (PDF)


ImOn Phone Support Documents
ImOn Digital Phone Reference Guide

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