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What packages are available with ImOn Communications?
ImOn Communications offers Basic AND Digital cable television services. Our Local Service includes 14 local and cable channels. Our Local Plus cable TV service includes all Local Service channels plus 68 additional channels. Our Digital Choice tier offers all of the Local and Local Plus channels and also includes 32 additional digital special interest channels, 40 digital music channels, and 7 pay-per-view channels. The Digital Choice package includes 1 digital set top box. Additional movie channels are available to add to your digital cable service. Please refer to our online channel lineup and package rates.
Additional services including High-Speed Internet service, local and long distance telephone services are also available and give you the added benefit of our Bundled Benefit discount.
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Do you offer digital cable packages?
Yes. ImOn Communications offers several digital cable packages to which you can add premium movie services including popular channels such as HBO, Cinemax, Starz!, Encore, Showtime and The Movie Channel. Plus you'll be able to enjoy Pay-Per-View movies and features and 40 digital-quality music channels. Please refer to our online channel lineup and package rates.
Additional services including High-Speed Internet service, local and long distance telephone services are also available and give you the added benefit of our Bundled Benefit discount.
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Is ImOn HD programming really free?
Yes - ImOn customers can get HD programming with a $9.98 HD cable box or by connecting ImOn cable directly to your HDTV that has a built-in HD tuner. Here is a list of HD channels that can be picked up without an ImOn HD box for customers who have ImOn Local Plus cable or above:
39-1 – HGTV HD
40-11 – Food Network HD
40-5 – Travel Channel HD
41-21 – Speed HD
46-19 – Animal Planet HD
47-3 – ABC Family HD
47-7 – ESPN U HD
48-1 – KFXA (Fox) HD
49-5 – National Geographic HD
49-6 – ESPN 2 HD
75-5 – Cartoon Network HD
77-806 – CNN HD
78-2 – WGN HD
78-3 – ESPN HD
80-1 – Outdoor Channel HD
81-28 – TNT HD
82-2 – Tru TV HD
82-32 – TBS HD
83-5 – KCRG (ABC) HD
83-6 – FX HD
84-1 – Fox Business Network HD
87-3 – Discovery HD
87-4 – TLC HD
88-1 – Comcast Sportsnet HD
92-1 – PBS HD
92-3 – AXS.TV
93-6 – Comcast Sportnet Plus HD
93-7 – Fox New Channel HD
94-4 – QVC HD
94-5 – Big Ten Network HD
108-33 – NFL Network HD
109-1 - KGAN (CBS) HD
109-3 - KWWL (NBC) HD
122-1 – Disney Channel HD
122-2 – History Channel HD
123-3 – A&E HD
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Do you have a program guide?
Yes. Digital subscribers can view our 24-hour-a-day Interactive Program Guide on screen at any time. For our Local and Local Plus cable customers, tune to the TV Guide Channel (Channel 16) for a continuously scrolling list that informs you what is playing on each of our channels.
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Is ImOn Communications available for my home?
Please call ImOn at 319-298-6484 to determine if cable television service is available in your neighborhood or complete the online form. Our customer service representatives will be able to tell immediately if cable has been connected to your home. If so, we can easily service it. If your home has never had cable service before, we will need to set up an installation time so that our field technicians can hook up service to your location.
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How soon can I get my cable connected?
Usually within one week if your address has previously had cable. If your home has never had cable, the length of time depends upon your location and will be estimated on an individual case basis.
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How long will I have to wait for the installer on my appointment day?
At ImOn, we know your time is valuable. That's why we set appointments and then make every effort to insure our installers are at your location, at the time agreed upon. And unlike other companies, we give you a 1-hour time window for your appointment, not a 4-hour window.
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If I miss the installer, what should I do?
You know you missed the installer if you find a tag on your front door saying "Sorry we missed you!" Call our office and we will send the installer back that day if possible, or reschedule your appointment for a more convenient time. Please contact ImOn at 319-298-6484 to reschedule.
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Do I need a converter box?
If your TV or VCR is not cable ready for more than 140 channels, you will need to provide a converter. If you sign up for digital cable channels, we will provide digital cable converter and remote for a small monthly charge.
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How do I order Pay Per View?
Follow these steps:
- Press the GUIDE button on the remote control. The interactive Programming Guide (IPG) main screen appears in the Browse by Time with the program you are watching highlighted.
- Press the Up and Down arrow buttons to move through the channels. Press the Right and Left arrow buttons to move through the time periods until you locate and highlight the desired program. Pay Per View events are in the 400 range.
- Press the SELECT button to tune to a highlighted channel for a Pay Per View event. If you are still able to order the event, the preview screen appears with event information and the following options:
- Press A for a Purchase Summary if the event has not yet started
- Press B to purchase the program for viewing Note: Pay Per View events may be ordered 1 hour before the event begins until 15 minutes after the event begins.
- When you press B to purchase the program for viewing, a PIN Entry screen appears asking for your Personal identification Number (PIN):
- Enter your PIN to authorize the Pay Per View purchase - OR - press C to cancel the purchase and return to the IPG. If you have never established a PIN, the default PIN is 3215.
Note: Once the purchase has been authorized, a confirmation message appears for a few seconds on your television screen if the program has already started. Otherwise, an attention screen counts down until the program begins.
If you have additional questions, contact ImOn Customer Care Monday - Thursday 8am - 8pm, Friday 8am - 6pm and Saturday 9am - 1pm 319.298.6484.
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Is there a charge to hook up additional TVs in my house?
No. There is no monthly charge to hook cable television up to your existing extra outlets. They are free with your cable service. Should you need outlets installed, there is a $29.00 installation fee for the first outlet, and $20 per each additional outlet installed at the same time. For digital cable, digital cable converters will be required for each additional outlet for a small monthly charge.
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Do you offer a Cable Wire Care option?
Yes. Wire care can protect you from charges associated with routine testing and diagnostic work for your cable television service. Wire Care is available at a low monthly rate. Certain exclusions may apply. Contact ImOn customer service at 319-298-6484 for more information.
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What should I do if I experience technical problems with my cable?
Please contact our office via our technical assistance line 24 hours a day at 319-298-6484.
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How much does technical repair service cost?
In most cases the cost of repair is free. In some instances, if the repair was necessitated by customer action, there may be a field trip charge of $48.00 associated with the repair. ImOn maintains wiring and equipment; customer-owned equipment is your responsibility to maintain and interior wiring will be repaired at no charge for those subscribers carrying Wire Care service.
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If I have no sound on my TV or my channels are broadcasting in Spanish, what should I do?
If you are experiencing any of the above issues on multiple channels, please verify your SAP (Second Audio Program) settings are disabled.
On your DHCT, using your ImOn Remote:
• Click Settings one time
• Use the up arrow to navigate up the menu
• Look for your SAP settings
• If you see "Disable SAP" then your SAP settings are enabled and you should disable them
• Arrow up and highlight "Disable SAP"
• Press your "Select" button one time to turn SAP off
If this does not restore volume, or you do not have a "Disable SAP" option, unplug the power to your DHCT for 10 seconds. After 10 seconds, plug your DHCT back in and re-check the channel(s) after the time clock appears on the screen
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Who may I call with additional questions?
Representatives are available to answer any questions you may have. You
may reach ImOn Customer Care at 319-298-6484 during the hours of 8:00AM
to 8:00PM Monday through Thursday, 8:00AM to 6:00PM Friday, and 9:00AM
to 1:00PM Saturday.
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