That means our Customer Care representatives are right here in Cedar Rapids. When you call us for support, we’re located just down the street, not in another state or country.
Fast, Friendly Service
How many times have you found yourself listening to on-hold music with your current provider for what seems like forever? We respect your time. ImOn’s Customer Care goal is for our customers to talk to a live person within 30 seconds, 90% of the time. We know it’s a lofty goal, but we also know that’s what you, our valued customer, deserves.
Customer Care Call Center Hours:
Monday – Thursday 8am–8pm
Customer Care Front Desk Hours:
Monday – Thursday 9am–6pm
24 hours / 7 days a week Internet support and Outage Hotline