ImOn Telephone FAQ

Q: What are my ImOn Long Distance options?

A: ImOn offers $0.05 cent per minute AND $0.07cent per minute long distance calling plans. With our $0.05 Plan call anytime of day, to anywhere in the continental United States for only $0.05 per minute and a low $5.95 fee per month. Calls to Alaska, Hawaii, Canada, Northern Mariana Islands, Guam, Puerto Rico and the US Virgin Islands are only $0.12 per minute!

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For no monthly fee, call as much as you like at a rate of only $0.07 per minute, anytime of day to anywhere in the continental United States. Calls to Alaska, Hawaii, Canada, Northern Mariana Islands, Guam, Puerto Rico and the US Virgin Islands are only $0.12 per minute!

Please note ImOn local service is required to sign up for the $0.05 per minute or $0.07 per minute long distance plans.

Q. If I switch to ImOn, can I keep my existing phone number?

A. Yes. If you have a local telephone number, you will be able to retain that number with ImOn.

Q. How do make a Long Distance call?

A. Simply pick up the phone and dial one plus the 10 digit phone number you are calling. The ImOn network will connect the call to the dialed party.

Q. How can I confirm that I am on the ImOn network?

A. To confirm you are on the ImOn network dial 1-700-441-1212 from your home telephone. You will receive a recording stating "Your long distance provider is ImOn."

Q. Does ImOn offer Toll Free service?

A. Yes. A toll free number makes it easy for family or business associates to stay in touch - and you pay competitive long distance rates. A one-time Call 319-298-6484 for more information or to sign up for these long distance options.

Q. Do you charge installation fees?

A. No. There are no installation fees to install your ImOn local or long distance services.

Q. What options are available with ImOn Local Voice services?

A. Your monthly voice service includes a local phone line with dependable standard local dial-tone and touch-tone service. You now have your choice of three local packages, offering up to 11 custom-calling features like Call Forwarding, Call Transfer, Caller ID, Basic Voice Mail and others.
OneLine PreferredSM Package
Value Preferred® Select Package
Premium Preferred® Package

Q. Do you offer a Wire Care option?

A. Yes. Wire Care can protect you from charges associated with routine testing and diagnostic work on your phone line and repair or replacement of standard wiring and jacks. Wire care is available at a low monthly rate per phone line. Certain exclusions may apply. Contact ImOn customer service at 319-298-6484 for more information.

Q. Are other features are available with my local service?

A. Yes. Many popular local voice features are available for ImOn customers at low monthly rates. These features include:

• Caller ID Name and Number
• Call Rejection
• Call Waiting
• Call Forward Busy/Don't Answer/Combination
• Selective Call Forwarding/Call Forward Variable
• Call Forward Variable
• Continuous Redial
• Priority Call
• Last Call Return
• Anonymous Call Rejection
• Speed Call 8/Speed Call 30
• Call Screening
• Three Way Calling

Q. Do you offer Voice Mail service?

A. Yes. The convenience of voice mail service is available for ImOn customers - at an affordable rate. Voice Mail is included as an option with our Value Preferred Select Package.

Q. What directory listing services are available to me?

A. As a residential customer, you can add additional directory listing options to your local service for a nominal monthly recurring charge. These options include:

• Additional Listing
• Cross Reference Listing
• Temporary Listing
• Alternate Listing
• Foreign Listing
• Informational Listing
• Non-Published (Private)
• Non-Listed (Semi-Private)
  

Features and Benefits

Q. What are the benefits of choosing ImOn for my long distance provider?

A. ImOn is a local Cedar Rapids-based company, who offers top-quality network availability and service. In addition, certified customer service representatives are trained to answer your questions on the first call.

Our competitive rates can save you money since you may receive additional discounts as you buy additional ImOn services. Contact ImOn customer service at 319-298-6484 for more information on the Bundled Benefit discount.

Q. What billing options are available to me?

A. All of your local, long distance, Internet and cable television services come on one, simple monthly invoice and account statement. Additional discounts apply based on the number of ImOn services that you have. Contact ImOn customer service at 319-298-6484 for more information on the Bundled Benefit discount.

In addition, you can choose the flexibility of the direct payment program and have your monthly charges automatically deducted from your personal savings or checking account. Call 319-298-6484 for more information or to request a direct payment authorization form.

Availability

Q. How can I determine if local service is available in my area?

A. Local service is available in specific Cedar Rapids and Marion neighborhoods. Please contact ImOn at 319-298-6484 to determine if local service is available in your area.

Q. What packages are available with Imon Long Distance?

A. Choose from our simple 0.05 per minute/$5.95 monthly fee package or our unlimited 0.07 per minute package with no monthly fee.

Ordering

Q. How do I go about ordering ImOn Long Distance services for my home?

A. Contact ImOn customer service at 319-298-6484.

Troubleshooting/Customer Support

Q. I do not have dial tone. How long will this take to be fixed?

Please call ImOn customer service at 319-298-6484 immediately. Once the trouble is reported and necessary information obtained you will receive a call back within 24 hours with an update. Normal timeframe to resolve no dial tone issues is 24 hours.

Q: Who do I call if I have questions not answered in the above section?

A: Representatives are available to answer any questions you may have. You may reach Cable/Phone Customer Care at 319-298-6484 during the hours of 8:00AM to 6:00PM Monday through Friday. Internet Support Monday through Friday from 8:00AM to 10:00PM.