Move your contact center to the cloud
Contact Centers increasingly see the benefits of moving their infrastructure into a cloud-based environment. Since contact center equipment is costly to purchase and maintain, our cloud-based model enables you to purchase services in a more efficient manner, buying only what you need.
Interactive Menu
and queueing functions through both Easy Attendant and Premium Auto Attendant
Call routing algorithms
Include longest idle, round-robin, and first available
Agent portal
shows performance against KPIs
Supervisor Dashboard Displays
calls in queue and agent activity, and detailed statistics
Administrative dashboard
and reporting capabilities enable effective management and insight into call center performance
Moving your business into the future
Providing a professional experience when your customers call is critical - it can be the difference between winning or losing business. So no matter how small your business, you should have access to professional features and functionality. Check out all the benefits a Cloud Voice Solution can provide your business in this comprehensive white paper.
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