We're here for you night and day, that's the ImOn promise. Please follow one of these links to help you resolve your issue, or contact us via the phone numbers below. Thank you!
Working from home. Streaming your favorite shows. Playing video games. Doing online homework. Checking in on your dog throughout the day using your pet cam.
Every single member of your family relies on the Internet – even your pets. So when your Internet isn’t working like it should, it can be extremely frustrating.
No Internet provider is perfect, but getting strong, stable Wi-Fi connections shouldn’t feel like a constant battle, either. If you have concerns with your current provider, here are 10 signs that it’s time to leave them behind for good.
The only thing more frustrating than having an Internet problem is waiting hours on hold to talk to someone about that Internet problem – especially if their answer isn’t helpful.
When you call ImOn’s customer service, you’ll quickly reach one of our local experts. Our Customer Care team is made up of real people who live right here in your community.
We also offer 24/7 technical support over the phone, so no matter when you need help, we’re available. If we can't find a resolution by troubleshooting over the phone, we’ll dispatch a technician as soon as possible.
If you feel like you spend more time staring at the spinning buffer wheel than you do watching your show, then your Internet speed is too slow.
Keep in mind that slow Internet doesn’t always appear as buffering. Pixelated, unclear pictures can also be a sign of Wi-Fi that doesn’t have the bandwidth to stream in high-definition or 4K.
What if your Internet isn’t slow all the time – just during certain times of the day?
This is a common issue for people who have traditional Internet supplied by copper coaxial cables, where Internet connections are shared amongst neighbors. When there are a lot of people in the area using the Internet all at once, the high traffic causes slowdowns – like an Internet rush hour.
These speed slumps are most common in the evening. The peak Internet usage time in the United States is between 7 PM and 11 PM, when many Americans are winding down for the night in front of their screens.
With ImOn’s fiber-to-the-home (FTTH) Internet, there are no slowdowns during peak usage times. That’s because your home is connected directly to our fiber network with your own dedicated fiber line. No matter how many of your neighbors are online, their activity never affects your speeds.
No Internet provider is immune to outages. What matters is how frequently these outages occur, how long they last, and how your provider responds.
Some outages are beyond the provider’s control – such as natural disasters or power outages. However, multiple outages in a month or outages that last days with no communication are major warning signs that your provider has an unreliable network.
Fiber is immune to many of the issues that can affect coax Internet, making fiber the most reliable type of Internet in existence. Reliability is often measured in up-time, which is the percentage of time that a network is up and running. For example, ImOn’s fiber Internet network has a 99.97% uptime.
If your Internet had a report card, would it be getting straight As on speed tests?
To test your home Internet, use ImOn’s speed test on any device connected to your Wi-Fi. It will measure both your upload and download speeds, which you can then compare to the speed you are supposed to receive from your provider.
Or you have to disconnect your smartphone from the Wi-Fi in order to download a movie on your TV. Or maybe you have to stop streaming so your kids can do their online homework.
Whatever the case may be, if you’re having to jump off the Wi-Fi so someone else can jump on, it means you don’t have enough bandwidth.
Bandwidth refers to your network’s capacity. Although bandwidth is different than speed, they are related. The higher the speed, the bigger the bandwidth, and the more devices that can be supported.
Fiber Internet provides the fastest Internet speeds, which means it has the most bandwidth capacity. For example, 200 megabits of fiber can comfortably support 9-12 devices. One Gigabit of fiber Internet can support more than 15!
If your monthly bill is consistently higher than what was advertised when you signed up, you’re not alone.
Internet service agreements often come with plenty of fine print. Hidden in that fine print are fees that weren’t included in the advertised price – hence the sticker shock when your bill arrives.
Many companies also have a 6-month or 1-year price lock for new customers, meaning the speed they advertised was only good for six months or a year before it increased. While this makes the price look great up-front, customers are often caught off-guard when this promotion expires.
At ImOn, we make our pricing as transparent as possible for customers. Our price lock lasts for a minimum of two years – twice as long as most providers.
Plus, ImOn’s pricing is all-inclusive, meaning all fees are already built into the price you see. The only thing not included in our advertised price is taxes and your one-time installation charge of $69.98. (Keep an eye out for free installation promotions, which we do often!)
Sick of seeing the dreaded “You’ve exceeded your monthly data limit” notification?
While many providers still have data caps, there are a few exceptions – including ImOn. If you’re nearing or surpassing your data limit every month, it’s time to look for a provider that doesn’t impose data caps.
No data caps also means no overage charges, saving you money each month.
Picture this: After taking off work or rearranging your schedule to be home during the four-hour arrival window your service provider gave you, the Internet technician knocks on your door... 30 minutes after the arrival window ended.
If this scenario sounds familiar, it’s time to start searching for a new provider – one who respects your time. For example, ImOn has 1-hour arrival windows for all service calls, so you know exactly when to expect our technicians.
From the smart speaker in the kitchen to the TV in the living room, your computer in your home office, and the PlayStations in the kids’ bedroom, Wi-Fi is a necessity in nearly every room of the house.
If you’re experiencing slowdowns and dropped connections in parts of your home, it’s time to switch to a provider like ImOn that can deliver Whole Home Wi-Fi service. We use powerful router/modem combos and mesh units (when needed) to achieve equally strong coverage across your entire home.
Plus, our Whole Home Wi-Fi service comes with our Whole Home Wi-Fi app, where you can monitor and control Internet usage in every room, on every device, for every user.
Internet is one of the few utilities that allows you to choose your provider. Why stay with a subpar provider when you have the freedom to switch?
If you’re ready to upgrade to the area’s fastest fiber Internet, we’re ready to help. Click here to check fiber availability at your address or call 319-200-6300 to chat with a member of our team.