Fast, Friendly Customer Support

We're here for you day and night - that's the ImOn Difference and our promise to you. ImOn Customer Care representatives are located right here in Eastern Iowa. When you call us for support, we're local, not in another state or country.

ImOn Customer Care Call Center

The ImOn Customer Care Call Center can assist with billing, service changes, technical support, and any other questions you have about your ImOn services. 

Live Chat - CLICK HERE

You can live chat with an ImOn Customer Care agent about account specific questions by visiting and selecting the chat bar in the lower right hand corner.

Phone Numbers

  • Residential Customer Care: (319) 298-6484
  • Cedar Rapids Business Customer Care: (319) 261-2249
  • Iowa City Business Customer Care: (319) 261-4610
  • Dubuque Business Customer Care: (563) 239-9150

Text Us!

You can send a text/sms message directly to our Customer Care Team at 1(319) 243-1919. Available during all ImOn business hours.


You can send an email directly to our Customer Care Team at [email protected].


ImOn Call Center Hours

  • Monday - Friday: 7:00am-7:00pm
  • Saturday: 8:00am-12:00pm

ImOn Customer Care Offices

ImOn has three walk-in customer care offices available. One is located in downtown Cedar Rapids, one in downtown Iowa City, and the other is on main street in Dubuque. ImOn Representatives can help you with account payments, equipment pickup/drop off, make changes to your services, schedule service calls, and answer any questions you may have. Below are the addresses and times of operation for each location. 

Cedar Rapids Location

101 3rd Avenue SW
Cedar Rapids, IA 52404 

Iowa City Location

At the Kennedy Plaza
702 S. Gilbert Street
Iowa City, IA 52240

Dubuque Location

300 Main Street, Suite 100
Dubuque, IA 52001

Cedar Rapids Office Hours

  • Monday - Friday: 7:00am - 6:00pm
  • Saturday: 8:00am - 12:00pm

Iowa City Office Hours

  • Monday - Friday 7:00am - 6:00pm

Dubuque Office Hours

  • Monday - Friday 7:00am - 6:00pm

After-Hours Technical Support and Outage Assistance

Technical support is available 24/7 by calling the numbers listed above for ImOn Customer Care. They will be able to provide you with Internet, cable TV, and phone technical assistance, along with outage or emergency issues. Account and billing questions can only be addressed during normal business hours (listed above) by calling the ImOn Customer Care Call Center.