Fast, Friendly Customer Support

We're here for you night and day. That's the ImOn Difference and our promise to you. ImOn Customer Care representatives are located right here in Eastern Iowa. When you call us for support, we're local, not in another state or country.


ImOn Customer Care Call Center

The ImOn Customer Care Call Center can assist with billing, service changes, technical support, and any other questions you have about your ImOn services. Below are the designated customer care phone numbers and hours.

Phone Numbers

  • Residential Customer Care: (319) 298-6484
  • Cedar Rapids Business Customer Care: (319) 261-2249
  • Iowa City Business Customer Care: (319) 261-4610
  • Dubuque Business Customer Care: (563) 239-9150

ImOn Call Center Hours

  • Monday - Friday: 9am-6pm
  • Saturday: 9am-noon

Email

You can send an email directly to our Customer Care Team at Support@ImOn.net.

 

Live Chat

You can live chat with an ImOn Customer Care agent about account specific questions by visiting MyImOn.com and selecting the chat bar in the lower left hand corner.


ImOn Customer Care Office

The ImOn Customer Care Office is located in downtown Cedar Rapids. Due to the current COVID-19 pandemic, our main office is closed to the public. We have opened a curbside customer care unit that can safety assist our customers in person. At the curbside unit, you can make payments, return equipment, or get information about your account and services. Below is the location and hours of the ImOn Curbside Customer Care Unit.

Location

Parking Lot of
101 3rd Avenue SW
Cedar Rapids, IA 52404 

Customer Care Office Hours

  • Monday - Friday: 10am-2pm
  • Saturday & Sunday: Closed

After-Hours Technical Support and Outage Assistance

Technical support is available 24/7 by calling the numbers listed above for ImOn Customer Care. They will be able to provide you with Internet, cable TV, and phone technical assistance, along with outage or emergency issues. Account and billing questions can only be addressed during normal business hours (listed above) by calling the ImOn Customer Care Call Center.