We're here for you night and day, that's the ImOn promise. Please follow one of these links to help you resolve your issue, or contact us via the phone numbers below. Thank you!
We're here for you day and night - that's the ImOn Difference and our promise to you. ImOn Customer Care representatives are located right here in Eastern Iowa. When you call us for support, we're local, not in another state or country.
The ImOn Customer Care Call Center can assist with billing, service changes, technical support, and any other questions you have about your ImOn services.
You can live chat with an ImOn Customer Care agent about account specific questions by visiting MyImOn.com and selecting the chat bar in the lower right hand corner.
You can send an email directly to our Customer Care Team at Support@ImOn.net.
ImOn has two walk-in customer care offices available. One is located in downtown Cedar Rapids and the other in downtown Iowa City. ImOn Representatives can help you with account payments, equpiment pickup/drop off, make changes to your services, schedule service calls, and answer any questions you may have. Below are the addresses and times of operation for each location.
101 3rd Avenue SW, Suite 200
Cedar Rapids, IA 52404
At the Kennedy Plaza
702 S. Gilbert Street
Iowa City, IA 52240
Technical support is available 24/7 by calling the numbers listed above for ImOn Customer Care. They will be able to provide you with Internet, cable TV, and phone technical assistance, along with outage or emergency issues. Account and billing questions can only be addressed during normal business hours (listed above) by calling the ImOn Customer Care Call Center.