Fast, Friendly Customer Support

We're here for you day and night - that's the ImOn Difference and our promise to you. ImOn Customer Care representatives are located right here in Eastern Iowa. When you call us for support, we're local, not in another state or country.

ImOn Customer Care Call Center

The ImOn Customer Care Call Center can assist with billing, service changes, technical support, and any other questions you have about your ImOn services. 

Live Chat - CLICK HERE

You can live chat with an ImOn Customer Care agent about account specific questions by visiting and selecting the chat bar in the lower right hand corner.

Phone Numbers

  • Residential Customer Care: (319) 298-6484
  • Cedar Rapids Business Customer Care: (319) 261-2249
  • Iowa City Business Customer Care: (319) 261-4610
  • Dubuque Business Customer Care: (563) 239-9150


You can send an email directly to our Customer Care Team at


ImOn Call Center Hours

  • Monday - Friday: 8:00am-6:00pm

ImOn Customer Care Office

The ImOn Customer Care Office is located in downtown Cedar Rapids. 


101 3rd Avenue SW, Suite 200
Cedar Rapids, IA 52404 

Customer Care Office Hours

  • Monday - Friday: 9:00am - 5:00pm

After-Hours Technical Support and Outage Assistance

Technical support is available 24/7 by calling the numbers listed above for ImOn Customer Care. They will be able to provide you with Internet, cable TV, and phone technical assistance, along with outage or emergency issues. Account and billing questions can only be addressed during normal business hours (listed above) by calling the ImOn Customer Care Call Center.