We're here for you night and day, that's the ImOn promise. Please follow one of these links to help you resolve your issue, or contact us via the phone numbers below. Thank you!
ImOn provides our customers several different options for paying their ImOn bill.
You can view and make payments online by registering your account through the ImOn Customer Portal. You will need your ImOn account number and existing account password that was created when you signed up for service. Your account number can be found on your sales paperwork and at the top of your monthly ImOn bill.
Follow the instructions below to set up your online customer account:
If you need help with accessing the ImOn Account Manager, just call ImOn Customer Care at 319-298-6484 during regular business hours.
ImOn's easy AutoPay program automatically withdraws your monthly payments from your checking or savings account on your bill due date. This is a FREE option and guarantees your bill will be paid on time every month! Click here to download the ImOn AutoPay enrollment form. Complete the form and return it to ImOn, 101 3rd Avenue SW, Suite 400, Cedar Rapids, IA 52404. Or you can enroll in the AutoPay program through your online ImOn Account Manager.
Payments can be made by credit card by logging on to your ImOn Account Manager. After logging on, select "Pay Now" from the main menu, and then select pay by credit card. You may also make a credit card payment over the phone by calling ImOn Customer Care at 319-298-6484 between 8:00am-6:00pm Monday-Friday. You will need your ImOn account number when making the payment. Please note that a $5.95 convenience fee applies to all credit card payments.
Payments made by mail should be sent to the address specified in your bill:
PO Box 3446
Cedar Rapids, IA 52406-3446
You can make payments in person at ImOn's headquarters building located in Downtown Cedar Rapids, 101 3rd Avenue SW, or at our Iowa City Customer Care Office located at 702 S. Gilbert Street, Iowa City. Payments can be made in person at these locations during normal business hours - Monday-Friday 9am-5pm.
Payments can also be placed in the after-hours payment drop box located outside the front entrance of the Cedar Rapids' ImOn Customer Care Office.
Additionally, check or money order payments (no cash) can be made at the Downtown Cedar Rapids Bank and Trust location during normal bank hours or after hours in the night deposit box in the bank's drive-through.
Cedar Rapids Bank & Trust
500 First Ave NE
Cedar Rapids, IA 52402