How can we assist you?


ImOn Headquarters

101 3rd Avenue SW
Cedar Rapids, IA 52404 

Iowa City Office

702 S. Gilbert Street
Iowa City, IA 52240

Dubuque Office

300 Main Street, Suite 100
Dubuque, IA 52001


Customer Care Call Center Hours

  • Monday - Friday: 7:00am–7:00pm 
  • Saturday: 8:00am–noon

Customer Care Office Hours

  • Monday - Friday: 7:00am-6:00pm
  • Saturday: 8:00am-noon (CR Only)

How to Contact Us:

Phone Numbers

  • Residential Customer Care: (319) 298-6484
  • Cedar Rapids Business Customer Care: (319) 261-2249
  • Iowa City Business Customer Care: (319) 261-4610
  • Dubuque Business Customer Care: (563) 239-9150

Live Chat


You can live chat with an ImOn Customer Care agent by visiting and selecting the chat bar in the lower right hand corner.

After-Hours Emergency Support:

Technical support is available 24/7 by calling the numbers above. They will be able to provide you with Internet, cable TV and phone technical assistance, along with outage or emergency issues. Account and billing questions can only be addressed during normal business hours (listed above) by calling the ImOn Customer Care Call Center.