319.200.6300
We're here for you night and day, that's the ImOn promise. Please follow one of these links to help you resolve your issue, or contact us via the phone numbers below. Thank you!
Can't find an answer? Call us at 319-298-6484 or email [email protected]
Go to myaccount.ImOn.net and click Register Now, or click here.
Enter the required information and create a password.
Select and answer the security questions.
Click Enroll.
Your profile is now created! To view your ImOn bill and make payments, you will need to connect your ImOn account to this profile.
Click Accounts.
Enter your account number.
(Optional) Turn on paperless billing to receive a $1.00 discount every month!
Select how and when you would like to be notified about new bills and payment due dates.
Read and agree to the Payment Authorization Terms.
Click Add Account.
Go to MyImOn.com and click Manage My Account, or visit myaccount.ImOn.net.
Enter the login information.
Click Login.
ImOn understands the importance of information security, and we continually work to strengthen and improve our security controls and practices. We use a defense-in-depth approach to implement and maintain reasonable administrative and technical measures to protect data under our control, including:
· Information security policies
· Mandatory security training for all staff
· Proactive risk management to assess and monitor risks
· Modern anti-malware deployed to computers and servers
· A 24x7 security operations center to monitor the ImOn network
· Incident response training and tabletop exercises
No information transmission or storage system can be 100% secure, however ImOn has procedures in place to immediately contain security incidents and notify customers who may be impacted. We also notify applicable regulators where we are legally required to do so.
ImOn offers a wide range of payment methods for your convenience!
Online
Venmo, PayPal, Apple Pay, Google Pay
One-time debit or credit card payments (Visa, MasterCard, Discover)
Recurring autopay with ACH (pulled directly from your bank account) or debit/credit card (Visa, MasterCard, Discover)
By Phone
Automated phone payment system with debit/credit card
With a Customer Care agent with debit/credit card
Please note that all phone payments will incur a $7.95 convenience fee
In-Person
Payment Dropbox – located in Cedar Rapids, Iowa City, Dubuque, and Sioux City
Front Counter – Cedar Rapids only
By Mail
Mail to:
PO Box 3446
Cedar Rapids, IA 52406
Visit our Payment Options page for more details.
Log into your ImOn account.
Click Accounts.
Click the toggle under Paperless.
A pop-up window may appear. Select if you would like to receive e-bill notifications by phone, email, or both.
Click Confirm.
You will now receive a $1.00 discount on your bill every month!
Log into your ImOn account.
Click Pay My Bill.
Choose the account(s) you’d like to make a payment for. Click Continue.
The Payment Amount will automatically show the amount due. Type in a new number to adjust the amount you would like to pay.
Choose to pay Now or Later. If you select Later, choose the date you would like the payment to process.
Select a payment method.
Click Continue.
Review the payment information to ensure it is correct. If it is not correct, click Back to adjust.
Click Pay to submit your payment.
Log into your ImOn account.
Click AutoPay and click Add Schedule.
Select the account and click Continue.
Choose your preferred payment method and click Continue.
Set your payment frequency and other payment details, such as when to bill and how much.
Check the box to authorize the payment and click Create Autopay.
You will now receive a $5.00 discount on your bill every month!
Typically, our fiber construction process takes about 6 weeks to complete. Unfortunately, this is very dependent on the weather and the supply chain demands. You will be notified by a letter in the mail a few weeks before construction starts in your neighborhood. Throughout the construction process, we provide updates on our Cedar Rapids, Iowa City, and Dubuque New Area Facebook Group pages or the expansion update page
During the winter months, ImOn continues construction. However, due to the unpredictable winter weather conditions the construction process may take a little longer to complete
"Future build" refers to our upcoming plans to expand our fiber optic network into your area. This indicates that we are currently in the process of necessary preparations to bring our services to your location. Rest assured; we are actively working towards delivering high-quality fiber optic connectivity in your area soon.
Once most of the physical construction is complete in your neighborhood, the ImOn construction crews will begin the process of restoring your impacted lawn. ImOn crews will fill holes with at least 6 inches of black dirt and rake the area to make sure the area is level. Next, grass seed and fertilizer will be spread over the impacted areas. The homeowner will need to continue to maintain by watering the reseeded area.
If you need further help please fill out the form on this page.
Check the status of your Fiberhood's construction at https://connect2fiber.imon.net/fiberhood-status/. These pages will give you the necessary information to stay up-to-date with the ImOn construction process!
ImOn Fiber-to-the-Home: Iowa's fastest, most reliable Internet. No buffering, fast loading. Simultaneous use for everyone in the household without slowdowns. Here’s what’s different about ImOn’s fiber-to-the-home services:
Yes, fiber is very reliable. Its light-based transmission guarantees a consistent and high-quality connection even over extensive distances, eliminating concerns about sluggish speeds. Additionally, fiber is immune to electromagnetic interference, ensuring that your devices stay fast and secure without any unexpected disruptions.
Fiber optics surpass traditional cables with faster speeds, higher data capacity, and enhanced reliability. Light-based transmission enables greater speeds, longer distances without boosters, immunity to interference, and improved security. It outperforms cable in every aspect of data transfer.
An ImOn technician may arrive approximately 30 minutes before or after the scheduled time and will keep you informed with updates via phone. An adult 18 years of age or older must be present at the install. Our technicians will wear shoe covers to maintain the cleanliness of your home.
Contact Customer Service for further questions/rescheduling at 319-298-6484
If the ImOn fiber network is already live and available in your area, you have two options for scheduling your installation: you can either contact ImOn Customer Support by phone at 319-298-6484 or email [email protected].
If the ImOn fiber network is still under construction in your neighborhood, you can pre-order your ImOn services and be the first to be installed once the network goes live. ImOn will contact you in the future to schedule your installation once your neighborhood is live, allowing you to choose a suitable date and time.
The duration of Fiber installation is typically around 2 1/2 hours (+1 hour for WholeHome Wi-Fi), but it can vary as each home has its unique characteristics. Keep in mind the time may differ depending on the specific requirements of each home.
During the installation of your Whole Home Wi-Fi, or extenders, the technician will arrive with all the necessary equipment and set up the system on the same day as your regular installation.
For more information about ImOn's Whole Home Wi-Fi service go HERE.
ImOn Communications will provide all the necessary equipment you will need to get your service started. Standard Wi-Fi service is included free in all Internet packages.
Determining the Internet speed that best suits your household can be difficult. Your Internet speed can be greatly affected by the number of people and devices in your home. To help you find the best Internet speed for your home, ImOn created a Speed Analyzer tool
ImOn offers a wide range of Internet packages to give you access to the speed you need for the way you use the Internet. Internet speeds range from 30Mb to 1Gig. To see what speed would be right for you be sure to check the Speed Analyzer
To check if ImOn fiber-to-the-home service is currently available in your neighborhood, just enter your home address here! This will tell you whether the service is currently available or not.
If service is not available, don’t worry, you can help expedite the process of getting ImOn service in your neighborhood! There is a form on the page that tells you if the service is available. By filling out this form in its entirety, you are showing us that there is interest in ImOn service in your neighborhood. The more people that fill out the form and show interest in your neighborhood, help us determine where to expand the ImOn fiber-to-the-home network.
We currently have service in neighborhoods throughout Cedar Rapids, Marion, Hiawatha, Coralville, Iowa City, and the greater area of Dubuque.
We continue to expand our services each year, so to stay up to date on where we are expanding next, click here. This is where you can see if ImOn is coming to your neighborhood, track which phase of construction your neighborhood is in, learn about the construction process, and be given a time frame of when service will be available.
Contact ImOn for assistance if the issue persists at 319-298-6484
Contact ImOn for assistance if the issue persists at 319-298-6484
Symmetrical-Synchronous means the same thing, Upload - Rate data is transferred from your device to the Internet, Download - Rate data is transferred from the Internet to your device.
To locate your Wi-Fi SSID:
Are there rooms in your home where your Wi-Fi is just out of range? ImOn's Whole Home Wi-Fi uses powerful mesh technology to enhance coverage in every corner of your home - and beyond. From streaming movies in the basement to sharing photos on social media in the backyard, you'll have a strong, consistent signal wherever you are.
ImOn's Whole Home Wi-Fi uses powerful mesh technology to capture the existing Wi-Fi signal from your router and amplifies it, extending coverage to every corner of your home and even beyond with extenders, for seamless. No more dead zones or weak spots! Enjoy extended reach, enhanced performance, easy setup, and top-notch security, providing a powerful and effortless Wi-Fi solution.
Choosing between 2.4 GHz or 5 GHz Wi-Fi depends on your needs and environment. Some routers offer dual-band, so use 5 GHz for faster speeds and less interference, and 2.4 GHz for longer range or compatible devices. Adapt your usage accordingly for optimal Wi-Fi performance.
Use 2.4 GHz:
Use 5 GHz: