We're here for you night and day, that's the ImOn promise. Please follow one of these links to help you resolve your issue, or contact us via the phone numbers below. Thank you!
A slow Internet connection can be frustrating – videos buffer, downloads take forever, and websites do not load. Most of the time, the blame is put on your Internet connection and Internet service provider for the issues. But there are a lot of things that could be affecting your Internet speed, like the website you’re visiting, the device you are using, or your Wi-Fi connection. So, if you are experiencing a slower than normal Internet connection, the first step is to do an Internet speed test. Here are a few tips to help ensure you get the most accurate speed readings possible from your Internet speed test.
Yes, we know you are probably tired of hearing us ask, “have you tried restarting it?” While we know this can be frustrating to hear over and over, there is a reason why this is often our first suggestion. Most modems and routers are constantly running day and night. This can lead to them getting overloaded or overheated which causes their performance to decline. It is recommended that you reboot your modem and router at least once a month. This ensures they get the latest network and security updates, along with clearing out the memory and resetting tasks that may have gotten stalled and are slowing down your connection.
When doing an Internet speed test, always connect your device to your modem using a wired Ethernet connection. A wired connection always offers a more accurate and consistent Internet experience than over a Wi-Fi connection. That’s because a Wi-Fi connection can be impacted by several different things in your home that have an effect on your Wi-Fi signal strength and reliability. For a full list of the things that can negatively impact your Wi-Fi signal, click here. If you cannot use a wired connection for your speed test, just know that using a Wi-Fi connection will automatically cut your Internet speed by almost half.
Before performing any speed test, make sure everyone in your home is off the Internet. If others are using the Internet, it will automatically slow down your speed test. Make sure to remember to shut off your wireless security cameras, smart speakers like Amazon Echo, hot spots, and mobile phones that connect to your network through Wi-Fi. Turning these devices off or to airplane mode will ensure they are not using the Internet during the test.
Since you will be using a website to perform the Internet speed test, it is a good idea to clear your browser’s cache before starting. Your browser’s cache contains temporary Internet files your computer automatically downloads every time you visit a website. Having these files on your computer will help the page load faster the next time you visit it. Sometimes though, old saved cache information can cause problems with websites or slow down your computer. To quickly clear your cache, when you're on a website, simply click Ctrl+Shift+R. This shortcut will reload the webpage with a cleared cache.
Run multiple speed tests to get an average reading. While speed tests won’t tell you an absolute Internet speed, they will give you a good approximation over time.
Once you’ve started collecting accurate speed test results, you’ll be able to identify patterns or issues, troublesome devices, and Wi-Fi dead spots in your home. As always, the ImOn Customer Care Team is here to help. If at any time you have questions or concerns about your Internet connection, please don’t hesitate to give us a call.