Fast, Friendly Customer Support
When you call us for support, you're always talking to someone local! We have 24x7 Technical Support by phone, or reach out during our designated hours (below) for assistance with service changes, billing, and other account questions.
ImOn Customer Care Call Center
1-833-724-ImOn (4666)
You can live chat with an ImOn Customer Care agent about account specific questions by visiting MyImOn.com and selecting the chat bar in the lower right hand corner.
Phone Numbers
- Residential Customer Care: (319) 298-6484
- Cedar Rapids Business Customer Care: (319) 261-2249
- Iowa City Business Customer Care: (319) 261-4610
- Dubuque Business Customer Care: (563) 239-9150
- Duluth, MN Customer Care: (218) 520-3070
Text Us!
You can send a text/sms message directly to our Customer Care Team at 1(319) 243-1919 or 1(855) 770-4666. Available during all ImOn business hours.
ImOn Call Center Hours
- Monday - Friday: 7:00am-6:30pm
- Saturday: 8:00am-12:00pm
ImOn Customer Care Offices
ImOn has five walk-in customer care offices available. ImOn Representatives can help you with account payments, equipment pickup/drop off, make changes to your services, schedule service calls, and answer any questions you may have. Below are the addresses and times of operation for each location.
Cedar Rapids Location
101 3rd Avenue SW
Cedar Rapids, IA 52404
Iowa City Location
At the Kennedy Plaza
702 S. Gilbert Street
Iowa City, IA 52240
Dubuque Location
300 Main Street, Suite 100
Dubuque, IA 52001
Sioux City Location
1605 9th St
Sioux City, IA 51101
Danville Location
102 S Main St
Danville, IA 52623
Cedar Rapids Office Hours
- Monday - Friday: 7:00am - 6:00pm
- Saturday: 8:00am - 12:00pm
Iowa City Office Hours
- Monday - Friday 7:00am - 6:00pm
Dubuque Office Hours
- Monday - Friday 7:00am - 6:00pm
Sioux City Office Hours
- Monday - Friday 7:00am - 6:00pm
Danville Office Hours
- Monday - Friday 7:00am - 6:00pm
After-Hours Technical Support and Outage Assistance
Technical support is available 24/7 by calling the numbers listed above for ImOn Customer Care. They will be able to provide you with Internet, cable TV, and phone technical assistance, along with outage or emergency issues. Account and billing questions can only be addressed during normal business hours (listed above) by calling the ImOn Customer Care Call Center.
