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Customer Support

Truly Local

That means our Customer Care representatives are right here in Cedar Rapids. When you call us for support, we’re located just down the street, not in another state or country.

Fast, Friendly Service

How many times have you found yourself listening to on-hold music with your current provider for what seems like forever? We respect your time. ImOn’s Customer Care goal is for our customers to talk to a live person within 30 seconds, 90% of the time. We know it’s a lofty goal, but we also know that’s what you, our valued customer, deserves.

Customer Care Call Center Hours:
Monday – Thursday 8am–8pm
Friday 8am–6pm
Saturday 9am–Noon

Customer Care Front Desk Hours:
Monday – Thursday 9am–6pm
Friday 9am–5pm
Saturday 9am–Noon

24 hours / 7 days a week Internet support and Outage Hotline

Email: support@ImOn.net

Residential Customers: 319-298-6484 

Cedar Rapids Businesses: 319-261-2249

Iowa City Businesses: 319-261-4610

Dubuque Businesses: 563-239-9150

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